ISO 10002:2004 Complaints Management System provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance and improvement. The Complaints Management standard helps organizations of all types to identify, manage and understand how successfully they deal with their customer’s complaints. The Complaints Management Scheme can apply to organizations of all sizes, in the private, public and voluntary sectors, regardless of the nature of their activities or the nature of the business.

Advantages of ISO 10002

Customer Confidence
Improved Efficiency
Better Relationship
Continual improvement
Transparent System
Auditable System
Synchronisation
Brand Improvement
Credibility

What we do

“KABB Certifications” is one of the leading quality assurance and management consulting firms based in Pitampura, Delhi, India, serving our clients globally. We provide highly distinguished ISO 10002:2014 certification services through our team of skilled management experts in the field of ISO 10002:2014 certification training, implementation and documentation services not only in India but overseas. We are familiar with all these issues and can help you implement & achieve ISO 10002:2014 Certification.

Area of operations

We are providing ISO certification services in Delhi, Faridabad, Ghaziabad, Gurgaon, Meerut, Aligarh, Sonipat, Panipat, Karnal, Moradabad, Lucknow, Kanpur, Patna, Baddi, Solan, Indore, Bhopal, Jaipur, Jodhpur, Ludhiana, Jalandhar, Ahmedabad, Vapi, Surat, Rajkot, Vadodara, Baroda, Pune, Mumbai, Bangalore, Kuwait, UAE, UK, USA, Canada and many more locations.