ISO 20000:2011 is the first worldwide standard specifically aimed at IT Service Management. It describes an integrated set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). This includes:

Requirements for a management system;
Planning and implementing service management;
Planning and implementing new or changed services;
Service delivery process;
Relationship processes;
Resolution processes;
Control processes;
Release processes.

Advantages of ISO 20000

To enter global markets; the ISO/IEC 20000 standards are widely recognized

To objectively measure the level of compliance to industry best practices

To have better information available for numerous purposes

To better streamline to various process improvements that may go on simultaneously in an IT department

To provide guidance with prioritizing the best practices to be implemented in an IT department

To give a company or organization a competitive edge

To show a drive for quality services

To objectively assess and benchmark IT’s level of maturity

To increase customer focus and transparency of value provided to the business

What we do

“KABB Certifications” is one of the leading quality assurance and management consulting firms based in Pitampura, Delhi, India, serving our clients globally. We provide highly distinguished ISO 20000:2011 certification services through our team of skilled management experts in the field of ISO 20000:2011 certification training, implementation and documentation services not only in India but overseas. We are familiar with all these issues and can help you implement & achieve ISO 20000:2011 Certification.

Area of operations

We are providing ISO certification services in Delhi, Faridabad, Ghaziabad, Gurgaon, Meerut, Aligarh, Sonipat, Panipat, Karnal, Moradabad, Lucknow, Kanpur, Patna, Baddi, Solan, Indore, Bhopal, Jaipur, Jodhpur, Ludhiana, Jalandhar, Ahmedabad, Vapi, Surat, Rajkot, Vadodara, Baroda, Pune, Mumbai, Bangalore, Kuwait, UAE, UK, USA, Canada and many more locations.